STAKEHOLDER Knowledge Area

 

Each project has various stakeholders, and they are interested in a project because they are impacted, either positively or negatively, by the progress and outcomes of the project. However, it is not a one-way impact. Rather, it is bidirectional. The stakeholders, too, can positively or negatively affect a project.

 

It is a project manager’s job to

  • identify and document the expectations of the stakeholders,

  • manage their involvement with and impact on the project,

  • provide updates to them as and when needed, and

  • manage stakeholder interests (which can sometimes be conflicting).

 

Questions for the Stakeholder Knowledge Area
 
Question 1
  • Which of the following is an input for the Identify Stakeholders process?

    1. Communications management plan

    2. Issue log

    3. Requirements documentation

    4. All the above

Question 2
  • How should you involve and manage a stakeholder, who has high power and influence within   the organization, is usually difficult to work with and is not particularly interested in the project progress or status?

    1. Keep him informed

    2. Manage him closely

    3. Monitor his level of interest in the project

    4. Keep him satisfied and provide project status via emails.​

 

Question 3
  • Which of the following is not included in the stakeholder register?

    1. Engagement level of the stakeholder

    2. Stakeholder classification based on his influence within and outside the organization

    3. Stakeholder’s ability to influence the project objectives

    4. Project phase where the stakeholder can impact or influence the project

 

Question 4
  • Which of these is an input for identifying stakeholders?

    1. Stakeholder engagement plan

    2. Stakeholder engagement assessment matrix

    3. Stakeholder register

    4. Change requests

 

Question 5
  • Which of the following is a technique that helps determine the relative importance of stakeholders based on their ability to influence, involvement in the project, need for immediate attention and stake in the project, especially for projects with a large community of stakeholders and complex relationship networks?

    1. Stakeholder engagement assessment matrix to determine the current and desired engagement levels

    2. Stakeholder analysis

    3. Salience model

    4. Impact/influence grid for stakeholders

       

Question 6
  • The directions of influence on a project by a stakeholder can be:

    1. Upward or downward within the organizational hierarchy

    2. Outward to suppliers, public, regulators, etc.

    3. Sideward to peers of the project manager, functional managers, etc.

    4. All of the above

 

Question 7
  • A technique to plan stakeholder engagement where you visually organize the information about the stakeholders and their relationships with the organization and with other stakeholders is called:

  1. Stakeholder engagement analysis

  2. Multicriteria decision analysis

  3. Mind mapping

  4. Expert judgment

Question 8
  • Which of the following is not included in the stakeholder register?

  1. Stakeholder classification based on his influence within and outside the organization

  2. Stakeholder’s ability to influence the project objectives

  3. Engagement level of the stakeholder

  4. Project phase where the stakeholder can impact or influence the project

Question 9
  • A technique where the stakeholders are provided questions and then given time to think and develop their responses, before the group gets together for discussions is called:

    1. Stakeholder analysis

    2. Brain writing

    3. Mind mapping

    4. Multicriteria decision analysis

Question 10
  • Herman Reader is reviewing the stakeholder register for a new project to develop a cloud-based software application for the workplace and facility teams. He is interviewing potential stakeholders to collect business requirements. Who can Herman not contact for the requirements?

    1. Those who will use the application.

    2. Those who can help develop test scenarios and conduct the testing

    3. Managers whose direct reports will be responsible for resolution of the open trouble tickets for the new application.

    4. Those who will administer the application after rollout.

 

AnswerS

ANSWER 1

    The correct answer is Choice 4. 

These documents are required to identify stakeholders and prepare the stakeholder register.

  • Communications management plan provides knowledge about the stakeholders.

  • Issue log provides insight to new stakeholders and how the engagement level of the existing stakeholders may be changing.

The requirement documents refer to the stakeholders who provided the requirements for the project.

ANSWER 2

       The correct answer is Choice 4.  

Stakeholders, with high power within the organization and low interest in the project, must be kept satisfied by providing project information and status that they may require.

 

ANSWER 3

     The correct answer is Choice 1. A

The engagement level (desired and current) of the stakeholder is specified in the stakeholder engagement assessment matrix, and not in the stakeholder register.

ANSWER 4

     The correct answer is Choice 1. 

The activity in the question is part of the Identify Stakeholders process.

The stakeholder engagement plan (part of the project management plan) is an input and the information is documented in the stakeholder register.

 

Note that during project initiation, the stakeholder engagement plan is not available, but once it is available later, it is used to identify more stakeholders and update the stakeholder register.

 

ANSWER 5

       The correct answer is Choice 3.

The salience model depicts the

  • Power (authority level)

  • Urgency (need for immediate attention/information)

  • Legitimacy of level of involvement in a project

 

Salience model can represent three factors and is suitable when there are complex relationships with a large stakeholder community.

 

On the other hand, impact/influence grid is limited to two factors and is suitable for projects where you have simple relationships and a small number of stakeholders

 

ANSWER 6

       The correct answer is Choice 4. 

The direction of influence can be outward (towards vendors, clients, regulators, and competitors) or upward, downward or side-wards within the organization.

 

ANSWER 7

       The correct answer is Choice 3.

Mind mapping is used to visually organize the information about the stakeholders and their relationships with other stakeholders and with the organization.

 

ANSWER 8

         The correct answer is Choice 3. 

The engagement levels (desired and current) of the stakeholders are not specified in the stakeholder register. Those are specified in the stakeholder engagement assessment matrix.

ANSWER 9

      The correct answer is Choice 2.

Brain writing is a technique, where the individual participants are given time to consider the questions and form their responses before, they get together to discuss the responses. Brain writing is a modification of brainstorming.

 

ANSWER 10

        The correct answer is Choice 2.

The best answer is Choice 2.  Those who can help develop and later conduct the test scenarios may not be impacted by the project outcome.

They can be just contributors towards the product testing.

This guide is based on the PMBOK 6th Edition® and is meant for PMP® Exams conducted until December 31, 2020